Appointments at Ruabon

We provide a variety of appointments such as Urgent Book on the Day Face to Face, Telephone Book on the Day, Pre-bookable appointments for Face To Face and Telephone Pre-bookable appointments as well as advice, medicines queries and medicines management and we also have the ability to send you an electronic booking link to access and choose from our pre-bookable slot types for specific pre-bookable clinics (we use AccuRx to facilitate this).

How to Book

Appointments at Ruabon Medical Centre may be made by phoning* Reception on 01978 823 717 between the hours of 8.00 a.m. – 6.30 p.m. We have several incoming lines so please be patient if your call is not answered immediately.  

All clinics are booked by appointment only with the Doctor, Advanced Nurse Practitioner, Practice Nurse, Healthcare Assistant or other Allied Healthcare Professional. Appointments are usually 10 minutes though we do have 15 minute, 20 minute and 30+ minute appointments available depending on the booking reason and type of appointment required.

Please note that when you book an appointment you will be asked a series of questions, these questions will help us in the following ways:

• To ensure we are able to give you an appropriate appointment for your needs
• From the most appropriate health professional
• At the most appropriate time

We currently offer telephone triage as well as face-to-face appointments.

Please be reassured that your personal information and health matters are always treated in the strictest confidence by all members of staff.

*Please note that all calls to the clinic are recorded for training and monitoring purposes.

Urgent Appointments

Is defined as those people who are clinically triaged as requiring and urgent assessement are offered a same day consulation (could be face to face, telephone, video call or home visit)

Pre-bookable

Is defined as an offer of an appointment which should routinely be within 2-3 week. However, it could be available up to 6 weeks in advance.

Triage

Patient Triage coming soon

Home Visit Appointments

If you require a visit at home because you are too unwell to come to the Medical Centre please telephone Reception before 11.00 a.m. Please give the Receptionist as much information as possible in order to help us to allocate the priority of house calls. Please see above for details of the triage system. Lack of transport is not in itself a reason for a home visit.

Please remember that several patients can be seen in surgery in the time that it takes to make one house call.

No longer need your Appointment?

Patients can help us to ensure we can offer more appointments by providing us with prior notice that you are cancelling your appointment with the surgery. This will enable us to reallocate the appointment timeslot to someone who needs it.